Before You Try Any Fixes: What the ShortMax App Actually Is

Knowing which company is behind ShortMax, a vertical short-drama streaming app, makes trouble with your account easier to handle. SHORTTV LIMITED, a company registered in Hong Kong, is the seller on the App best short drama app Store, and the same legal entity appears on Google Play under the developer name SHORTMAX LIMITED. ShortMax went live in September 2023, going by the stores: Google Play gives September 3 and the App Store shows September 11 of that year. The Android version on its own displays over 100 million installs, so you are by no means alone with a billing question. The company’s own store listing claims more than 50,000 dramas in 19 languages, though this is a self-reported figure and not an independently checked count. Users enter the name as “shortmax”, “short max” or “shortmax app”, and all three searches end at the same product covered here. Legally, the app’s terms of service fall under Hong Kong law.

ShortMax Login Not Working?

In most cases, shortmax login trouble starts when you sign in through a different method than the one you used originally. As stated in ShortMax’s terms, you can sign in with Facebook, Google or Apple, or with a phone number or email address that has been bound to your ShortMax account. Tapping a different button later might land you in a separate, empty account, which explains why a purchase can seem to vanish. Whether a guest mode exists in the app is not confirmed, so you shouldn’t rely on one to keep your pass or coins protected. The safest approach is to settle on one sign-in method and stick with it on every device. Before you assume your coins are gone, check for that simple mix-up with the steps below.

1. Go back to the sign-in button you tapped for your first payment.
2. Test the other methods one at a time and check for your purchases.
3. Enter the email address or phone number bound to the account for an email or phone login.
4. Upgrade the app and restart your phone.
5. If nothing helps, contact support with your UID and receipt, as explained below.

How ShortMax Subscriptions Work

On the US App Store, the headline shortmax subscription is named Weekly Pass Pro. In September 2026 it is priced at about $19.99 per week, a second tier comes in at about $9.99 a week, and one-time purchases range from about $3.49 to $24.99. Because the US store shows only weekly passes, monthly and yearly plans could not be confirmed. Since prices vary by country, platform and promotion, those figures are best treated as a rough reference. Each subscription renews automatically, at the same price as before, 24 hours before it expires, the terms say. Cancelling on the final day might already be too late, which is why that timing catches people out. Outside of the pass, episodes are unlocked with coins, and App Store reviewers report that some cost up to 60 coins with little pricing information up front. Rather than assuming every episode costs the same, confirm the price on the unlock screen each time.

Billed After the Trial?

Being billed unexpectedly after what seemed like a free period is a common complaint in this category. The “free trial” and “24 hours free” wording confused users, as ShortMax’s own replies on Google Play acknowledge. Until it is cancelled, a weekly pass activated from an offer continues to renew, in practice. Both Apple and Google make the point in their help pages that removing the app does not stop billing. Your first job is to establish who actually charged you, because that decides where you cancel and where you ask for money back. A clean timeline makes every later step faster, so collect the evidence first.

1. Look for an Apple or Google Play receipt in your inbox.
2. Cancel and request refunds through that store if you find one.
3. Capture the merchant name on your card statement if no receipt turns up.
4. Cancel the renewal at once using the steps below.
5. After that ask for a refund through the matching route.

Cancelling ShortMax on iPhone

Apple handles the billing for subscriptions made through the App Store, so the option to cancel sits in your iPhone settings. ShortMax’s terms also mention an “About Subscription” option inside the app, but Apple’s settings are the most dependable place to stop an App Store renewal. Apple makes it plain that deleting the app from your home screen cancels nothing. The pass renews 24 hours before it expires, so try to cancel at least a day before the renewal date. The whole thing takes under a minute. For proof of the date, capture the confirmation screen.

1. Tap your name at the top after opening Settings.
2. Tap Subscriptions.
3. Tap ShortMax from the list.
4. Tap Cancel, then confirm.
5. If ShortMax is missing, you might have paid under a different Apple ID or on Android.

How to Cancel ShortMax on Android

Google’s Play Store, rather than ShortMax itself, manages a pass bought through Google Play on Android. Uninstalling an app does not cancel its subscription, and Google’s help page is clear on that point. ShortMax’s terms name an in-app “About Subscription” option, which is another route, yet store-billed renewals are reliably switched off in Google Play. The subscription may not appear in the list unless you are in the same Google account that paid, so check that first. When it shows as cancelled, take a screenshot and keep it with your receipt. Support is the route to take if you paid anywhere other than Google Play, since such a payment will not show there.

1. Go to the Google Play Store.
2. Go to Subscriptions in your account menu.
3. Choose ShortMax.
4. Tap Cancel, then complete the prompts.

Getting a Refund: What the ShortMax Terms Say

When it comes to refunds, ShortMax’s terms take a strict line. Refunds, in the company’s words, are “not entertained unless the paid product/service is unusable for the reason of ShortMax”. Taken at face value, that leaves little room for a refund just because you forgot to cancel. Store purchases, however, also fall under Apple’s and Google’s own refund processes, which run separately from the app’s terms. Apple’s Report a Problem page is where you can request a refund for an iPhone purchase, and Apple usually replies within 24 to 48 hours. According to Google, on Android you may be able to get a refund directly from Google Play within 48 hours of purchase. After that window, Google sends you to the developer, which means writing to ShortMax customer service. Describe what happened briefly and attach your receipt, because no refund is guaranteed.

How to Reach ShortMax Customer Service

Email is the main way for ShortMax customer service. The service email to use is the one listed in ShortMax’s terms of service, which appear on the official ShortMax website. Because at least one circulating address uses a misspelled domain and could not be verified, be careful with addresses shared on question-and-answer sites. In replies to Google Play reviews, the developer asks users to provide their UID, the account ID that lets staff find you. For cancellation problems, the same replies recommend the subject line “Cancel Subscription – Urgent”. If the charge came through a store and replies are slow, you can use the Apple or Google refund route at the same time. Include the items below, since a complete first message saves time.

1. The sign-in method you use and your UID.
2. The date, amount and store of the charge, with a receipt screenshot.
3. Whether you have already cancelled, along with a screenshot of the cancellation screen.
4. One specific request: cancel, refund, restore your coins or fix a login.

Which Place Handles Each ShortMax Task

A lot of the frustration comes from tackling a problem in the wrong place. The stores handle the money for store purchases, while the app handles your account, coins and viewing. Whatever the app and the stores cannot settle on their own goes to email support. Before you start tapping through menus, treat the table below as a quick map. The table reflects the terms and store help pages as of September 2026, and menus may change with updates. The rule if you are unsure is simple: cancel first and ask questions second.